Vehicle Returns

One of the most common areas for concern with leased vehicles is the whole process around vehicle returns. At Agility Fleet we like to keep things simple, straightforward and efficient.

Prior to the contract end date, we will be in touch with you to discuss your options. Hopefully, you will have ordered a replacement vehicle from Agility Fleet and our delivery driver will collect your old car and return it to us, when he drops off the replacement vehicle.

Either way, we will arrange for the old vehicle to be collected and returned to our defleet centre for appraisal and onward disposal. This will usually take place on the contract end date, during normal office hours Monday to Friday. Should the vehicle have excess mileage or any damage deemed to be anything more than fair wear and tear a member of our remarketing team will contact you to discuss any recharges that may apply.

We undertake all vehicle appraisals in-house using our own trained staff. Unlike other leasing companies we do not sub-contract this, often contentious subject, to third parties. It is for this reason we have some of the lowest end of contract charges in the industry, on average 26% lower than the industry average (source FN50 2014).


So, What Counts as Fair Wear and Tear?

We assess vehicles for wear and tear based on the British Vehicle Rental and Leasing Association’s (BVRLA) guidelines. This assessment is commensurate with the age and mileage of the vehicle.

Detailed below are some extracts from the BVRLA guide. For more guidance please visit the BVRLA website by clicking this link

Paintwork, Body, Bumpers and Trim

Small areas of chipping, including door-edge chipping are acceptable. If the areas of chipping require the entire panel, bumper or trim to be repaired or repainted, the damage is not acceptable.

Dents (up to 10mm in diameter) are acceptable, provided there are no more than two per panel and the paint surface is not broken. Dents on the roof or swage line on any panel are not acceptable. Scratches and abrasions up to 25mm are ok, relative to the vehicle’s age and mileage, and providing the primer or bare metal is not showing.

Mouldings, Wheel Arch Trims

Scuffs and scratches up to 25mm are acceptable provided the molding or trim is not broken, cracked or deformed.

Windows / Windscreens

Chips, cracks or holes are not acceptable. Repaired chips within the driver’s line of sight are not acceptable.

Door Mirrors

Missing, cracked or damaged door mirrors are not acceptable.


Scuffs totalling up to 50mm on the total circumference of the wheel trim and on alloy wheels are ok. But damage to the wheel spokes or the hub of the alloy wheel is not.


All tyres, including any spare, must meet minimum legal requirements and comply with manufacturer’s recommendations. There must be no damage to sidewalls or tread.

Vehicle Interior

The interior upholstery and trim must be clean and odourless with no burns, scratches, tears, dents or staining. Carpets should not have holes. Interior fittings such as seatbelts, rear-view mirrors, courtesy lights, sun visors, door bins etc, must be present, intact and free of damage.